When your loved one passes away in a care setting - whether a hospital, hospice, or care home - the bereavement team there will be your first point of support. They'll be with you emotionally and practically, guiding you through what happens next.
As soon as you feel ready, just reach out to us. We'll work directly with the facility to:
Inside a care setting, in liaison with the Medical Examiner, a doctor will usually handle issuing the Medical Certificate of the Cause of Death (MCCD). Once it's signed and passed to the Registrar.
You're welcome to speak to us before or after registration - we're here to answer questions or to begin the funeral planning process.
Every family's situation is unique and we'll honour your pace and preferences, whether you decide on:
If the death is sudden, unexpected, or the cause is unclear, it may be referred to a Coroner. If this happens we will:
Our dedication doesn't end at collection. We'll continue to liaise with Registry Offices and doctors, assist with funeral planning, and offer complete guidance and flexibility throughout.
Our team is available 24/7 to provide full guidance and arrangements.