If your loved one has died at home, here is what usually happens next - and how we can support you.
A doctor will need to visit to confirm the death. This may be your GP, or an on-call locum doctor. The doctor will consult the local Medical Examiner to agree on the cause of death, and then they'll send the Medical Certificate of the Cause of Death (MCCD) to the Registrar's Office that covers the area where the death happened.
This may take a couple of days, so if you want the funeral to take place as soon as possible, let the doctor know.
Once the doctor has attended, you can call us any time - day or night. We'll bring your loved one into our care, with dignity and respect.
If you'd prefer for them to remain at home for a little while, we'll offer guidance on how to do this safely and appropriately.
Once the MCCD is completed, it will be emailed to the Registrar's office by the Medical Examiner (ME).
We can begin making arrangements before the death is registered, or we can wait until it's done if you prefer. There's no rush. We'll take things completely at your pace.
In some cases, if the death was sudden or unexpected, the doctor may need to refer to a Coroner. We'll explain this process clearly if it happens and offer any support that we can.
Our team is available 24/7 to provide full guidance and arrangements.